Professional Carpet Cleaning in Auckland
Auckland residents trust our carpet cleaning team to deliver deep, steam‑cleaned results using safe products and certified technicians.
Auckland residents trust our carpet cleaning team to deliver deep, steam‑cleaned results using safe products and certified technicians.
Our service is endorsed by NZ property managers, insurance reinstatement firms, care homes, hotels, and residential clients across Auckland.
Whether you’re in a small apartment or a large family home, our team has the scale and skill to deliver a thorough, professional result every time.
Every clean follows a methodical process — pre-inspection, pre-treatment, hospital-grade steam extraction, and sanitisation. Our IICRC-certified technicians assess your carpet type and condition before starting, so the treatment is always appropriate for your specific carpet.
The method we use to clean and spot treat carpets is deep steam cleaning with biodegradable solutions — effective and safe for your family and your carpet.
We offer eco-friendly alternatives for most services, ideal for homes with small children or pets.
Steam cleaning is the most preferred method of carpet cleaning. Steam cleaning is a process whereby steam and hot water are pumped into the pile of the carpet under high pressure. At the same time, a strong suction vacuum system extracts this with the residue dirt out. This method is beneficial as it removes deeply lodged allergens and dirt.
It is recommended by major carpet manufacturers, including the New Zealand Wool Board, and suits most types of carpets.
As one of the most experienced carpet cleaners in Auckland, we follow professional industry standards for all our cleaning services–from pre-inspecting and pre-spraying to deep steam cleaning and sanitisation. We complete our streamlined carpet cleaning care approach in ten steps.
Inspect
We inspect your carpeted areas and ensure we understand your requirements.
Pre-treat
Your carpet is then pretreated with sustainable industry standard products to assist in removing traffic soiling or specific stains.
Quality Control Checking
This involves inspecting all areas and assessing the standard of the treatment results.
Sanitisation
Our hospital-grade sanitisation ensures your rug is returned odour-free, clean, fresh, virus and bacteria-free.
Evaluation
We evaluate the carpet substrate, type, condition and manufacturer’s instructions, noting odour, indentations and stains, including biohazards. A treatment plan is then drawn up to target your requirements.
Steam Cleaning & Stain Treatment
We then use specialised machinery to deep steam clean, utilising our technical know-how and specific stain treatment products to remove all soiling and stains. This process may be repeated over several days for deep-down stains and soiling.
Protection & Deodorizing
If required, we can provide a protective layer at an additional cost. We also offer deodorising to clients who would like a fresh scent to their carpets.
Follow Up
We liaise with you post-cleaning to review the job with you, ensuring all health, safety and drying instructions have been properly outlined.
We understand that you require targeted solutions for specific carpet concerns. We work closely with you to pinpoint your custom requirements and deliver a detailed quote outlining all costs involved. Factors that contribute to the overall cost can include the number of rooms, size of the area, type of service and the condition of your existing carpets.
Get in touch with our team now to enquire about accurate pricing for your carpet cleaning service today. If your carpet needs more than a clean, our carpet repairs Auckland team handles everything from restretching to patch repairs.

A: We use hot water extraction, commonly known as steam cleaning. This involves injecting pressurised steam and hot water deep into the carpet pile, then extracting it, along with embedded dirt, allergens, bacteria, and stains, using a powerful vacuum system. It’s the method recommended by major carpet manufacturers including the New Zealand Wool Board, and it’s the most thorough cleaning method available. Unlike dry cleaning or surface sprays, steam cleaning genuinely deep-cleans rather than just refreshing the top layer.
A: Pricing depends on several factors, the number of rooms, the size of each area, the carpet type, and its current condition. Heavily soiled carpets or those requiring stain treatment may cost more than a standard maintenance clean. We provide free, detailed quotes tailored to your specific situation so there are no surprises. Get in touch and we’ll work out exactly what your job needs.
A: A standard home clean typically takes 2–4 hours depending on the number of rooms and how soiled the carpet is. Your technician will give you a more accurate estimate based on your specific situation. We work efficiently without cutting corners, and we always do a post-clean walkthrough with you before we leave.
A: You can typically walk on the carpet carefully within a few hours of cleaning. Full drying takes around 6–12 hours, or overnight in cooler or more humid conditions. To speed things up, open windows, run a fan, or use a dehumidifier. Our industrial equipment extracts a high percentage of moisture during the clean, so drying times are much faster than with hire machines or consumer steam cleaners.
A: No, when done correctly by qualified technicians, steam cleaning is safe for wool and most other carpet types. In fact, it’s the method the New Zealand Wool Board recommends for wool carpets. Before we begin, we evaluate your carpet’s fibre type, construction, and manufacturer’s instructions to ensure we use the right temperature, pressure, and cleaning solutions for your specific carpet.
A: Yes, rental property carpet cleaning is a significant part of our work. We’re trusted by landlords, property managers, and body corporates across Auckland for end-of-tenancy cleans, pre-inspection cleans, and post-tenancy restoration. We can work around access requirements and provide documentation if needed for tenancy records or insurance purposes.
A: Yes, we use biodegradable, low-allergen cleaning solutions that are safe for the whole household once the carpet has dried. We also offer fully eco-friendly product options for households with extra sensitivities. There’s no need to keep children or pets off the carpet once it’s dry, usually within a few hours of us finishing.
A: Our standard clean includes pre-inspection, pre-treatment of soiled areas, deep steam cleaning, and a post-clean review with you. Targeted stain treatment for specific problem areas is part of what we do, we don’t just clean around the stains. For particularly stubborn or complex stains that require specialist treatment, this may be discussed separately at the time of quoting. We’re always upfront about what’s included.
We tackle a range of common New Zealand carpet troubles like carpet stain removal and sanitisation with our deep steam cleaning method
EXCELLENT Based on 99 reviews Posted on Google Juan XinTrustindex verifies that the original source of the review is Google. Prompt response to enquiry, very professional and detailed advice and quote.Posted on Google Mark DizonTrustindex verifies that the original source of the review is Google. Our property management company has hired Lorne Frost and his team for several years. They have helped us with many jobs, big and small. They even came up with a simple solution to a flat iron burn on the carpet in the middle of the lounge. Highly recommended!Posted on Google The GTrustindex verifies that the original source of the review is Google. We dealt with Lorne! He is prompt, professional, and provided a clear and thorough carpet assessment — highly recommended.Posted on Google eileen robinson-piperTrustindex verifies that the original source of the review is Google. Very impressed with the carpet clean. Carpet Surgeon worked on difficult stains until they reached a successful outcome. Will definitely use them again . Thank you!Posted on Google Janene HoughtonTrustindex verifies that the original source of the review is Google. This is the second time we use this company and once again have found the service to be friendly, timely, efficient and cost effective. Very happy to recommendPosted on Google Krysta HoaniTrustindex verifies that the original source of the review is Google. Great service and outstanding work completed by the team at Carpet Surgeon! :-)Posted on Google Pam LugtonTrustindex verifies that the original source of the review is Google. Carpet surgeons were very efficient & managed to patch my stained carpet seamlessly . I am very happy with their service & result .
Hospital grade bacteria and virus sanitisation.
We focus on sustainability, eco-friendly alternatives and utilise biodegradable solutions and low allergen options.
Auckland’s leading premier carpet repair and cleaning company.
Rated highly and endorsed by our residential and commercial clients.