Carpet Surgeon specialises in professional rug cleaning across Auckland from everyday synthetic rugs to delicate wool, Persian, and Oriental pieces. All rugs are cleaned at our purpose-built facility in Mt Eden using specialist industrial equipment, ensuring a thorough clean that in-home methods simply can’t match.
Rugs are subject to high foot traffic and trap far more dirt, allergens, and bacteria than most people realise. Professional rug cleaning removes what vacuuming can’t reach — embedded soiling, odours, and allergens — restoring your rug’s appearance, feel, and longevity.
At Carpet Surgeon, we clean all forms of rugs, runners, and mats including Oriental, Persian, Turkish, Indian, Moroccan, Chinese, and contemporary styles. We work across all substrates — wool, silk, cotton, synthetic, and natural fibres — treating each one individually based on its construction and condition.
At Carpet Surgeon, we clean all forms of rugs, runners, and mats — Oriental, Persian, Turkish, Indian, Moroccan, Chinese, and contemporary styles across all substrates including wool, silk, cotton, synthetic, and natural fibres. Each rug is individually assessed and treated based on its specific construction and condition.
You can drop your rug off at our purpose-built treatment facility at the city end of Mt Eden.
We use sustainable and biodegradable treatment products, reduced water usage and techniques that are friendly to the environment and the people and pets in your space.
We use industry-leading steam cleaning equipment and stay current with the latest techniques and treatments — so your rug gets the most effective clean available.
We individually evaluate and treat all forms of rugs, runners and mats. Each client has unique aims and goals, so we start by listening to what you want.
Our technicians are highly trained and have internationally recognised qualifications. We train in-house, and our team members are customer-focused.
Our IICRC-certified technicians inspect your rug for care instructions and, based on its construction and materials, create a targeted treatment plan before any cleaning begins.
Our preferred method is steam cleaning — pumping hot water deep into the rug pile under high pressure, then extracting it along with embedded dirt, allergens, and stains using powerful suction. It’s the most thorough cleaning method available and safe for the vast majority of rug types when carried out correctly.
Every rug goes through our full 10-step process — inspection, evaluation, debris extraction, pre-treatment, steam cleaning, stain treatment, sanitisation, drying, quality checking, and wrapping. Nothing is skipped.
The result is effective bacterial removal, thorough stain treatment, neutralisation of odours, and a noticeable restoration of feel and colour. A full protective coating is available on request after cleaning.
We clean all rugs at our purpose-built facility in Mt Eden, where specialist industrial equipment delivers results that simply aren’t possible with in-home cleaning. Drop your rug off at 2C Haultain Street, Mt Eden — our team will help carry it in from your vehicle.
The facility is open 9am–4pm daily. If drop-off isn’t convenient, we offer a pickup and delivery service on request.
We also provide upholstery cleaning in Auckland for sofas, chairs, and fabric furniture.
A: We clean all forms of rugs, runners, and mats — including Oriental, Persian, Turkish, Indian, Moroccan, Chinese, and a wide range of contemporary and designer rugs. We work across all substrates including wool, silk, cotton, synthetic, and natural fibre rugs. Each rug is individually assessed and treated based on its construction, materials, and condition.
A: We clean rugs at our purpose-built rug treatment facility at the city end of Mt Eden (2C Haultain Street), where we use specialist industrial equipment to deliver the best results. You can drop your rug off and collect it once it’s ready — our team will help you from your vehicle. If dropping off isn’t convenient, we also offer a pickup and delivery service on request. The facility is open 9am–4pm daily.
A: Rugs — particularly wool, silk, or antique pieces — require the right cleaning method for their specific fibre and construction. The wrong technique or products can cause shrinkage, colour bleeding, fibre damage, or leave residue that attracts more dirt. Our technicians are qualified and use targeted treatments matched to your rug’s materials, ensuring a thorough clean without causing damage.
A: Once a year is a good guide for most rugs in regular use. Rugs in high-traffic areas, homes with pets or children, or those used as dining room rugs (where food spills are common) may benefit from cleaning every 6 months. Regular professional cleaning removes embedded dirt and allergens that vacuuming can’t reach, and extends the life and vibrancy of your rug significantly.
A: Yes — stain removal is one of our specialist services. Our technicians are trained to treat a wide range of stains including food and beverage stains (red wine, cordials, coffee), pet urine and biohazards, water stains, ink, and colour runs. We use stain-specific pre-treatments matched to the stain type and rug substrate. Some very old or set stains may not fully reverse, and we’ll give you an honest assessment before we begin.
A: Yes — delicate and high-value rugs are something we handle with particular care. Before any cleaning begins, our technicians inspect the rug’s care labels, construction, and fibre type to create a targeted treatment plan. We use eco-friendly, biodegradable products that are effective on dirt and stains but gentle on delicate fibres like wool and silk. We do not use a one-size-fits-all approach.
A: Most rugs are cleaned and ready for collection within a few days. Heavily soiled rugs or those requiring repeated stain treatments may take longer — we’ll let you know at drop-off. Once your rug is fully cleaned, dried, and quality-checked, we’ll contact you to arrange collection. We wrap rugs for protection and ensure they’re ready to go back in your home looking their best.
Our experienced technicians, high-tech machinery and extensive product selection allow us to offer a solution for all forms of stains.
Food and liquids that are brightly coloured, including red wine and cordials, can be difficult to remove. Our stain-specific pre-treatment and stain-treatment process ensures we utilise the right approach to remove your food and beverage stains.
Our trained technicians use premium-quality, sustainable products to remove tough and stubborn stains such as urine, faeces, and blood. They also use hospital-grade sanitation products to neutralise odours and treat viruses or bacteria.
Water stains can occur for several reasons, including flooding, spills, and general traffic. If left unchecked, mould, discolouration, and unsightly marks can develop. We have water-stain-specific treatments available for all types of rugs.
Fluids can cause dyes and colours within a rug to bleed into each other. Our experienced technicians use a specialist treatment that can help restore your rug’s consistency and vibrancy to its natural condition and appearance.
A qualified team member will assist you in moving your rug from your vehicle into the facility. We swiftly inspect it for any specific requirements, and you are on your way.
We identify the rug substrate, type, condition, manufacturer’s instructions, care labels, odour, and indentations. Then, stains, including biohazards, are evaluated. A treatment plan is identified to target your concerns.
This stage is designed to remove any deep-down debris from the pile’s fibres.
Your rug is treated with sustainable industry-standard products to help remove traffic soiling or specific stains.
Our deep steam cleaning uses specialist machinery, technical know-how, and specific stain treatment products to ensure all soiling and stains are removed. For deep-down stains and soiling, this process is sometimes repeated over several days.
Our hospital-grade sanitisation ensures your rug returns odour-free, clean, fresh, virus and bacteria-free.
We air dry with the assistance of industry-recognised blowers to ensure swift drying times.
If required, we can provide a protective layer at an additional cost and offer deodorising to all clients who would like that little bit of extra scent to their rugs.
Once your rug is fully dry, one last careful evaluation occurs. Then, it is wrapped, and you are contacted for collection.
Collection is from our facility or, if requested, a drop-off service is available in some areas.
Hospital grade bacteria and virus sanitisation.
We focus on sustainability, eco-friendly alternatives and utilise biodegradable solutions and low allergen options.
Auckland’s leading premier carpet repair and cleaning company.
Rated highly and endorsed by our residential and commercial clients.
